Customer service

The courses presented here are of modular form and are adapted to the client’s specific needs. Each workshop is of a three hour duration. These classes are highly interactive. Student motivation and active participation are mandatory in order to achieve the best results possible.

 

Medical and Corporate fields


  • Elements of politeness and courtesy

  • Greeting the patient (telephone conversations)

  • Greeting the client (telephone conversations)

  • Greeting the patient (in person)

  • Greeting the client (in person)

  • The impatient patient!

  • All about image

  • Verbal and non-verbal communication

  • Learning to listen

  • Tact is a skill

  • Complaint Management

  • Relationships and Trust

  • Basic Negotiation skills


Certified by Emploi-Québec
Administration and Commerce. Language and Multidisciplinary Training


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